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https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531965402517-V02LNMXLAMWQL8KCZ2C0/Edited-0115.jpg Photography https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531965508373-XICBUKIWHQL3NGO8XABI/Edited-2758.jpg Photography https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557270911774-YC89Y0TLVPI5TU378BM3/Edited-8709.jpg Photography https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1453173732554-IL191Q92XHORNAD6UJVB/DSC_7548.jpg Photography http://nicolemak.com/makers-assist daily 0.75 2020-06-17 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495636367204-QMTKG38Q4SWXRKYVPF6K/MMC+Cover-01.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495636577162-SGFXMFTGDWD3CRJWGJH7/IMG_2344.JPG Maker's Assist - User Interface Design - The Proposal “An estimated 1,000,000 people in Canada and the United States have limited or no use of their arms - meaning they are unable to use touchscreen devices that could provide access to helpful apps and services. While solutions exist for desktop computers, they can cost up to $3,000 and do not work well on mobile devices.” (The Neil Squire Society, 2016) Above is a user testing the LipSync Joystick. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495635023216-CS7CBYXLDC7F71LL4EE8/20170227_140901.jpg Maker's Assist - User Interface Design - The Problem Our challenge was to create an assistive menu application to assist LipSync users to access common features of their device which are usually available through hardware buttons or touch-based gestures. This will improve accessibility to features that are difficult to access for people with limited finger and hand dexterity. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964620121-1F1BNDMWMD99HJFHP0ZZ/02.jpg Maker's Assist - User Interface Design - The Opportunity Our research revealed that 91% of people with disabilities own either a smartphone or tablet (The Neil Squire Society). With assistive technology like the LipSync, they would be able to operate their devices by themselves, empowering their sense of self achievement. Instead of using touch, they would navigate the device with a mouse cursor controlled by a joystick. However, this solution had its own limitations as well, such as typing speed, pinch-to-zoom, and any other touch based gestures. According to SUN (Survey of User Needs), the most common activities include texting, internet, email, social media, and maps/GPS. We came up with several possible features and gestures that would need to be added to the overlay in order to perform all these functions with as little limitations as possible, including: Radial display, Customizable quick bar, Focus states https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495636730174-NMLWBK29CJDHMCCC52TE/image-asset.jpeg Maker's Assist - User Interface Design - The Solution Our proposed solution was an overlay application that could be used in conjunction with the device, with optimized buttons users would be able access easily. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495635017120-CKHG8990YPJM12T9FZS2/video+storyboard.jpg Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1541401085140-XT13RMYNX0HG0YEMUKPN/normal+menu+%28wip%29.jpg Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1541402511076-1QQX0I4XFHELVV5CY30A/image-asset.jpeg Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1541401102552-LZCM1M24T16EBGIPSNRE/settings+%2B+customize+%2B+macro.jpg Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1541402564713-F9HLGE1Y6SPQE25MC2BV/image-asset.jpeg Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495634674414-TP3TSMOMBOHIPNGWXWMV/IMG_2364.JPG Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495634867733-1JYKT1OEAPIYQ55YGIMB/Screen+Shot+2017-05-24+at+10.07.22+AM.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964646732-W89ZCVF3UOJ8MZ924VF4/Screen+Shot+2018-07-18+at+5.51.36+PM.png Maker's Assist - User Interface Design - The Process During a 3 week research period, we conducted user tests with members of the Neil Squire Society. We tested 3 users of different mobile device knowledge and experience. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964644293-XRMDSMXDKIWKKTLDECBL/Screen+Shot+2018-07-18+at+5.51.46+PM.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964640461-U55GTICF7ZS58YQXDEPO/Screen+Shot+2018-07-18+at+5.51.53+PM.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495634667088-MLWR7WET3P90GFCBJEK4/IMG_2369.JPG Maker's Assist - User Interface Design This is our second user. He is seen in this picture listening to an explanation of our solution. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1541401169089-DL7BEZ2VZDSBMEQSJ5IZ/Journey+Map+v2-01.jpg Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495634357856-OBB3J6LWBRGEUAH2M4JS/Journey+Map-01-01.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964639399-LPUFFYYDKF205G848YO8/Screen+Shot+2018-07-18+at+6.01.43+PM.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964638717-FW1TRWIDHWZSO5JUVDWZ/Screen+Shot+2018-07-18+at+6.01.32+PM.png Maker's Assist - User Interface Design https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531964646200-WRKVA4XZSJWXS5A4NXT0/Screen+Shot+2017-05-24+at+10.02.28+AM.png Maker's Assist - User Interface Design http://nicolemak.com/sap daily 0.75 2018-01-30 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1503584470039-S80DKOWW8RAJPYCMCXDQ/SAP_grad_R_pref.png SAP - Product Marketing Internship https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1517300290502-HNI1XE13XO0XAGI1IT0J/image-asset.jpeg SAP - Product Marketing Internship - How to Improve Customer Marketing with SAP Predictive Analytics A part of 3 videos I animated for SAP Predictive Analytics, this video illustrates a workflow of how businesses can use Predictive Analytics to improve customer marketing. Because of SAP's new brand elements and assets, I took initiative to create animation guidelines for their new pictograms for this video, developing consistent rules for how the pictograms should be animated. These rules were sent to SAP's design team in New York and approved for this video, and the consequent videos I worked on during my internship. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1517300714857-BXFEC0FJM9O41MQL4TIS/image-asset.jpeg SAP - Product Marketing Internship - Retail Optimization with SAP Predictive Analytics http://nicolemak.com/thrive daily 0.75 2018-11-07 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531900672903-51UMANY8YXUTXBE5UI8U/ITW_Final+Exhibition+Presentation.001+copy+4.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1526517658531-0MCP43FVVQ4SUZXU5F90/Concept+Slide-01.png Thrive - User Interaction Design and Research - The Proposal Ignite the Warmth is a registered non-profit organization founded by students, dedicated to addressing issues of poverty and homelessness in the Greater Vancouver Area. An important facet of their efforts to help alleviate poverty is providing volunteer experiences for students and community members that offer first-hand contact with those who are homeless or living in poverty. This helps combat stigma and prejudice, and promotes a deeper, more empathetic understanding of the issue. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1541555243119-JU99K1YCQOGZOP9D212I/image-asset.jpeg Thrive - User Interaction Design and Research - Ignite the Warmth x Thrive https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899067359-R3RIOIMV21UO27QY6DYL/ITW_Final+Exhibition+Presentation.001.jpeg Thrive - User Interaction Design and Research - The Opportunity Our research revealed two areas that ITW considers to be vital in helping lift the homeless out of poverty: shelter and employment. We chose to develop a solution in employment because it was more feasible for ITW to pursue - and our chosen solution was to act as a support to help scaffold towards successful employment and navigate/simplify current job application processes. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531898721161-R7ABQ7WFITZ85LLAGLJN/ITW_Final+Exhibition+Presentation.002.jpeg Thrive - User Interaction Design and Research - The Problem Currently, the group’s efforts include an annual blanket and clothing drives, and while these events satisfy clear and immediate needs, it is a “band-aid solution” to symptoms of larger issues. Ignite The Warmth just officially registered as a charity and is looking to expand their activities to include initiatives to give people the tools they need to improve their own lives sustainably. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531898727353-WZ7G4RSNPZZORU8CIAPV/ITW_Final+Exhibition+Presentation.004.jpeg Thrive - User Interaction Design and Research Our target audience are the “Invisible Homeless”: individuals who are are stuck in non-permanent, unstable, or dangerous living situations because they lack the financial means to better their situation. They can be unemployed, or working a low-paying (minimum-wage) job but they don’t have enough to afford housing. Targeting the lower end of the scale is a preventative strategy that hopes to prevent those who are already at risk from progressing or relapsing into more severe conditions. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899384791-RYTLWCNOKVXWEO0USNX6/ITW_Final+Exhibition+Presentation.001+copy+3.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899345210-0CTS91P1T4HL219610UY/ITW_Final+Exhibition+Presentation.002+copy+2.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899361112-QAZ54OJXHRPHO1GYCQUQ/ITW_Final+Exhibition+Presentation.003+copy.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899364616-R5WNY7HJFDGXOBR3AHND/ITW_Final+Exhibition+Presentation.004+copy.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899384171-KHRSPBWAOMSTPKK2L15C/ITW_Final+Exhibition+Presentation.005.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899292161-WDRMCJA4I76FI1PJYL4B/ITW_Final+Exhibition+Presentation.006.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899293499-UKPQKJNX5JOEB1HR1I06/ITW_Final+Exhibition+Presentation.007.jpeg Thrive - User Interaction Design and Research https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1531899341628-I1DRW2UEMV9OPP0S3YH1/ITW_Final+Exhibition+Presentation.008.jpeg Thrive - User Interaction Design and Research - The Solution & Value Helps people experiencing economic hardship and housing instability through the process of finding a job that offers real prospects for sustained financial security. It empowers them with the skills and knowledge they need to present themselves as an attractive candidate for employers, and helps ensure that they find a working environment that is comfortable for them. http://nicolemak.com/intelligent-ocr daily 0.75 2019-05-07 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557025205939-BT9E6OPBFQV20XKHJIS0/Mockup.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557203323809-AK8Q01180GYUQ2216L9I/Mockup.png Intelligent OCR - The Background To automate the process of scanning and classifying documents for a Mortgage Application. Currently at RBC, the process of classifying physical documents is very laborious and time consuming – with employees manually verifying each document individually. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557025320565-OFPXH212MSGHEGOBWUQM/Current+Overview%404x.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557025325793-54T1KQBHN53E9HCIPQ7S/Future+Process%404x.png Intelligent OCR - The Problem To explore the reusability OCR with the Google Vision ML Kit: the problem was design and test an automated process to scan documents. Proof of Concepts are a small project that is specifically targeting a technical proof of concept to determine feasibility and inform product development decisions. In this case, We had to consider the quality of documents that a client might send in which we classified as structured, semi structured, and non-structured docs. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557204536787-I700X1LZ402IILCHFJ8S/Business+Problem%404x.png Intelligent OCR - The Opportunity As a co-op on my team, I was given the freedom to design screens. To inform my decisions and process, I did a lot of research into current mortgage application processes, in general and pre-existing at RBC. On the business perspective, I researched current pre-approval processes and required documentation for mortgages. To inform my design decisions, I researched the user journey framework and flow of a mortgage application process, as well as how that process would be improved and what it might look like with the automated process in place. Insights I discovered during my research is that: 1. Customers want a transparent, easy-to-follow status update on their applications so they are fully informed when decision timelines will be completed 2. There are a plethora of tools available for RBC advisors to use, most of which are difficult to use and include lots of frustrations from user research. For the business - this would accelerate the time it currently takes to manually process documents, saving time and minimizing cost. It would also reduce human error while extracting information. For the client - this would make the mortgage application process more transparent and enjoyable as they are able to view each and every single step of the process. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557205630062-XISOSHU31OV5SC0BNKM7/sketch2.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557205578261-UX7F97MT8Y9B4484OT3S/sketch1.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557205543653-C2454I57XA3LXXRLJD6W/sketch3.png Intelligent OCR - The Solution The proposed solution is a mobile application that would allow RBC advisors to log in and help clients scan and classify confidential documents with Optical Character Recognition. Working closely with product owners and developers, I conducted my own research and developed a flow of a mortgage application mobile app for RBC advisors. Because the Innovation team works mainly to test concepts, this mobile app flow was primarily used to demonstrate to our team and stakeholders how the OCR technology would integrate with design. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206697819-ESAMDP20O5KLNWRPSIX8/Slide13.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206697876-ULD5E9HJU9W0XF8Y4P5V/Slide14.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206698289-X69UE5WCJU10WU4EA97Q/Slide15.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206698458-7WCYN7YGIA727L0GQVN4/Slide16.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206700277-VCIL2YDW9A74EVX9TQQT/Slide17.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206700085-UPQTXIEHQCV0KZNY2H0D/Slide18.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206700502-SUJLN2MA449MB9JJ0WXM/Slide19.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206700652-TDIGBHEE2WZNL4HIESSM/Slide20.png Intelligent OCR https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1557206700938-Y193WZY3OIQPYXPVLEZJ/Slide21.png Intelligent OCR - My Reflection I took the initiative to do research on my own to start developing the screens. I created my own flows and journey frameworks to inform my designs for the Intelligent OCR screens. During our stakeholder meetings with other teams that were participating on the project, I found that their own designers and I had similar concepts and designs. This was an academic and career achievement for me because the RBC team had been working on this journey for some time, and I was able to come to similar conclusions on my own after mortgage and user research based on the brief. I was also able to gain personal validation that the research I had done was very much aligned with the project. The team was extremely pleased with my prototype and screens, and they are currently being developed with technical aspects integrated. Some of my key takeaways also included the validation and experience of research informed design, and being able to communicate my design decisions to major stakeholders in the project. On a personal level, this was my first time handing off designs to developers in a professional capacity, and I was able to work through challenges of not knowing the process to being able to work with the developer team and compile assets and documentation for them. This project (and co-op) gave me the opportunity to work in an interdisciplinary team in a business. I experienced a lot of different career paths within this co-op - product management, graphic design, UI/UX design, technology and development. The phrase “jack of all trades, master of none” used to scar me, but I found that it does not apply. I came out with the realization that being able to know and educate myself about everything makes me a better designer, because then I am able to synthesize all these different parts of a project and use my understanding to inform and be an advocate for my design decisions. http://nicolemak.com/about-cacao daily 0.75 2025-05-08 http://nicolemak.com/gifts-cacao daily 0.75 2025-05-08 http://nicolemak.com/about daily 0.75 2023-11-15 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/91a7cd2f-c76c-4035-ac8d-113948498c8a/IMG_1052.jpg About http://nicolemak.com/photography-1 daily 0.75 2017-05-18 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1481007235978-L1P8AP2M2A6YNFB4CWL9/image-asset.jpeg Photography - bright ideas cycle 2 B R I G H T I D E A S P T 2 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1469066714626-3PACVSAZA6HFPN9YMHTM/Edited-1385.jpg Photography - bright ideas cycle 1 B R I G H T I D E A S https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1479848969974-5ZSCR221F7VG5Z606MX8/Edited-0322.jpg Photography - a collection of headshots A C O L L E C T I O N O F H E A D S H O T S https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1492405110430-8VRJTFHPIF9MJC95UDRF/Edited-2468.jpg Photography - vancouver international autoshow V A N C O U V E R I N T E R N A T I O N A L A U T O S H O W https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1495122609632-NQG997FG5PYXNFAZVG59/Edited-2.jpg Photography - calgary zoo https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/1469067036657-96DWJCN1M92JKAYM45JQ/DSC_7489.jpg Photography - dance D A N C E S H O O T http://nicolemak.com/tls-companion daily 0.75 2025-12-30 https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/fbefdf89-790c-4501-8942-e26ab40f62d4/Screen+Shot+2022-01-12+at+11.59.53+PM.png TLS Companion - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56748d1e9cadb68edf4216e8/70c9f5a8-3fec-4117-b3a7-30575d433d87/Screen+Shot+2022-01-13+at+12.00.41+AM.png TLS Companion - 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